The Visitor Information Centre (VIC) has been located at the Causeway precinct for 20 years and from January 27 will begin its transition to its new home at the Railway Goods Shed (formerly the SA Whale Centre).

The first stop is a stint at the Coral Street Art Space, while renovations finish at the Railway Goods Shed. This is expected by June 2021, in time for the whale watching season.

City of Victor Harbor CEO Victoria MacKirdy said in July 2020, the council revealed plans to enhance its visitor services to ensure the changing demands and also assist with visitor attraction.

“One of the key elements of the council’s plan is the consolidation of the Visitor Information Centre and the SA Whale Centre into the Railway Goods Shed,” Ms MacKirdy said.

“In terms of the Visitor Information Centre premises at the Causeway precinct, the council provided the required two years notice of its intention to vacate this premises in July 2020.

“Council is currently finalising a sub-lease arrangement for the premises, which will see the visitor information service temporarily relocated into the Coral Street Art Space until the renovations of the Railway Goods Shed are complete. “

Signage at the current Causeway site will be installed to direct customers to the temporary location at Coral Street Art Space and to the Encounter It All website (www.encountervictorharbor.com.au) for tourist information.

Plans are also underway to provide roving volunteers in high-traffic tourist areas to assist with visitor inquiries.

“Supporting the enhancements to the council’s visitor services is a revised staffing structure which is being progressively implemented. The new staff will be introduced to volunteers and other key stakeholders in the coming weeks,” Ms MacKirdy said.

“The new direction for our visitor services is exciting and will place Victor Harbor in a great position to better service a bigger proportion of our visitors at the same time as attracting more tourists to our region. The changes we are making are significant. In fact they are essential in order to future proof this service offering.

“Victor Harbor is a much-loved holiday destination, but we can’t rest on our laurels and be complacent. We need to adapt to changing demands of visitors and continue to build Victor Harbor’s reputation as a premier holiday destination. This is the driver for the change, and our city will reap the benefits in the long-term.”

The shuffling of premises for the Visitor Information Centre has upset some volunteers.

“We are not happy with the two moves. It will be a disaster and council will lose many volunteers doing this,” Visitor Information Centre volunteer Jan Hanger said.

More information visit www.victor.sa.gov.au/visitorservices